Banking · NLP · Automation

AI routing and auto-replies for customer inquiries

NLP routing of inquiries

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Challenge and solution

The call center received thousands of inquiries across channels: calls, email, and chats. An on-premise NLP engine automatically classifies each inquiry, routes it to the right department, and generates a reply.

Results
  • 60% of inquiries resolved automatically
  • Improved SLA
Service
Banking solutions
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