Case studies by area

Real implementations across industries

Banking, e-commerce, logistics, sales, healthcare, EdTech, HR, and enterprise.

Track record in numbers
Retail
2,783

work hours saved per month with AI order management

Fintech
–35%

staff costs, thanks to intelligent chat agents

EdTech
97%

of inquiries retained through automated lead qualification

Consulting
+22%

sales growth from AI-personalized offers

Featured case studies / 01

Four case studies in detail

EnterpriseKnowledge base

Varus, a supermarket chain

AI assistant for the corporate knowledge base

Answers employees' questions from the Confluence knowledge base, in text and voice on Telegram, with links to the original sources. Daily sync, deployed on the client's infrastructure.

Text and voiceanswers on Telegram
Dailysync with Confluence
EnterpriseDocument processing

NDA

AI platform for intelligent document processing

120,000 pages of documents per month (invoices, completion certificates, delivery notes) were processed manually. A modular AI platform: automatic classification, data extraction, SAP reconciliation, multilingual normalization.

90%+processing accuracy
25,000hours saved per year
120,000pages per month, automated
LegalVoice AI

Ivan Khomych Law Firm

AI voice agent for lead qualification

Routing via Binotel: the AI picks up when managers are busy. The agent creates a lead and a short summary in the CRM, so the lawyer knows the gist of the case before picking up the phone.

0missed calls
–70%qualification time
AutoCRM logging
HealthcareCRM integration

Medeus Medical Center

AI assistant for patient scheduling

A multilingual assistant with automatic lead capture, appointment booking, smart escalation to an operator, and follow-up reminders.

Fasterappointment booking
Lighterworkload for managers
All case studies by industry / 02

Find your industry

01Enterprise · Knowledge base
Varus, a supermarket chain

AI assistant for the corporate knowledge base

An AI assistant answers employees' questions from the internal Confluence knowledge base, in text and voice on Telegram, with links to the original sources. Automatic daily sync, deployed on the client's infrastructure.

  • Fast access to company knowledge
  • Answers only from verified content
02Legal · Voice AI
Ivan Khomych Law Firm

AI voice agent for lead qualification

Smart routing via Binotel: the AI steps in only when managers are busy. The agent adapts to the conversation and automatically creates a lead and a short summary in the CRM, so the lawyer knows the gist of the case before picking up the phone.

  • 0 missed calls
  • -70% qualification time
  • Automatic CRM logging
03Healthcare · CRM integration
Medeus Medical Center

AI assistant for patient scheduling

A multilingual AI assistant with automatic lead capture, appointment booking, smart escalation to an operator, and follow-up reminders.

  • Lighter workload for managers
  • Faster appointment booking
04HR · Analytics
HR Intelligence

HR Intelligence: a talent management platform

One live platform instead of Excel: a real-time dashboard for the entire workforce, a 9-box talent matrix, succession planning, and automatic attrition-risk detection. One screen, the full picture.

  • Risks visible in advance
  • Decisions based on live data, not gut feeling
05E-commerce · Automation
Yalynky Ukraina

AI assistant for handling peak-season requests

Managers couldn't keep up with the flood of requests in peak season. We deployed an AI assistant that processes inquiries automatically and replies instantly, 24/7.

  • 80% of inquiries automated
  • Higher productivity
06Beauty · USA · Social media
WOW Brows Studio (California)

24/7 AI assistant on social media

Managers took 2+ hours on average to reply, and leads went cold. An AI assistant for instant replies: consultations, prices, contact collection, and booking.

  • More bookings
  • Growth in service sales
07Transportation · Customer service
Emovis TAG

AI support for toll payments

Operators were overloaded, and support was unavailable after hours. An AI assistant handles requests and account management 24/7.

  • Higher efficiency
  • Sales growth
08Furniture · Computer Vision
3D Design AI

AI furniture matching with an interactive 3D room

Customers find it hard to picture furniture in their own room. The AI finds catalog furniture that matches a reference image and builds an interactive 3D room where everything can be moved and changed with a mouse.

  • Higher catalog-to-purchase conversion
09Marketing · SMM
Postwiser: Content Fabric

Multi-agent system for content marketing

Businesses spend time creating content for multiple social networks. The system generates posts (text + images) in the brand's style and publishes them automatically to LinkedIn, Facebook, and Instagram.

  • Automatic publishing
  • On-brand content
10Sales · AI analytics
Call analysis system

AI analysis of managers' communication quality

Leadership had no systematic way to assess call quality. The system transcribes calls with timestamps, captures nuances (hesitations, pauses), and flags problem clients using 5 criteria.

  • Systematic call evaluation
  • Problem detection
11Agribusiness · ERP
AgroTech ERP

ERP for production and logistics management

The client needed one system for production, sales, and logistics. An ERP integrated with the SAGE platform, with convenient interfaces for managing production and planning deliveries.

  • One unified system
  • SAGE integration
12Logistics · CRM · Mobile app
Selena CRM

CRM that sends orders to couriers instantly

The dispatcher enters orders by hand, and couriers learn about them with a delay. The CRM automatically creates orders in the couriers' mobile apps: the dispatcher enters an order, and the courier sees it instantly.

  • Instant order handoff
  • Faster response time
13Data security · On-premise
AI server for confidential data

Building an AI server that keeps data out of the cloud

The business can't send confidential documents to cloud services. A Linux server with a team of specialized bots, uploads of your own documents, and connections to all your systems.

  • Full confidentiality
  • On-premise AI
14Furniture · Computer Vision
Eleganza AI

AI-generated 3D interior design for furniture brands

The customer uploads a photo of a room or a reference image, and the AI picks furniture from the available catalog and generates a finished 3D interior design in real time.

  • Higher catalog-to-purchase conversion
  • Time savings for designers
16Telegram · Marketing
TGLogger AI

AI system for managing hundreds of Telegram accounts

Managing a large number of accounts by hand was impossible. A self-hosted system on its own server with AI agents for monitoring, mass messaging, and audience building.

  • Full automation
  • Scaling without growing the team
17Furniture · Computer Vision
COMPLECTA

AI furniture recognition with specification generation

Clients came in with interior photos, and managers searched the catalog by hand. The AI recognizes items in the photo, matches alternatives from the catalog, and generates a specification automatically.

  • Less time spent on matching
  • Showroom sales growth
18Concierge · Telegram bot
The Club London

AI Concierge: the full service stack on Telegram

Operators didn't have time to handle requests 24/7. A Telegram bot with AI, an admin panel, and a client Mini App with multi-currency accounts, AI translation, and real-time notifications.

  • Higher efficiency
  • Sales growth
19Finance · H2H integration
Temenos Transact / SAP / Oracle

Host-to-Host integration between a bank and its corporate clients

Corporate clients sent payment files manually, which caused delays and errors. A secure direct-integration channel between the core banking system and ERP systems via API and ISO 20022.

  • Corporate payment automation
  • Real-time reconciliation
  • Fewer errors
20Banking · On-premise · Security
Internal AI assistant

On-premise AI assistant for internal bank staff support

Employees spent hours searching internal regulations. A GPT-like chatbot on the bank's own server, connected to the knowledge base, transaction history, and policies. Works in Teams, Zoom, and WhatsApp.

  • 45% of requests handled without an operator
  • Optimized business processes
21Banking · 24/7 customer service
AI bot on the bank's website

AI bot on the bank's website: 24/7 customer support in any language

The call center couldn't keep up with the volume of requests. We integrated an AI bot into the website and mobile app, with OTP authentication and connections to the core banking system and the Card Management System.

  • Automated request handling
  • Reduced call center load
  • The bank is available 24/7
22Banking · NLP · Automation
NLP routing of inquiries

AI routing and auto-replies for customer inquiries

The call center received thousands of inquiries across channels: calls, email, and chats. An on-premise NLP engine automatically classifies each inquiry, routes it to the right department, and generates a reply.

  • 60% of inquiries resolved automatically
  • Improved SLA
23Banking · KYC · OCR
OCR / ML on-premise

KYC and customer onboarding automation

Manual document verification took days and required a large team. On-premise OCR and ML models automatically read and validate passports, IDs, and other documents.

  • Onboarding: days → minutes
  • -70% manual work
  • Stronger compliance
24Banking · SSI · SWIFT
NLP processing of SSI

AI processing of SSI settlement instructions

The bank received settlement instructions from counterparties in various formats: email, SWIFT, and PDF. On-premise NLP models automatically extract and normalize the data for routing and validation.

  • Processing time: 30 min → 30 sec
  • Fewer SWIFT errors
  • Faster reconciliation
25Banking · AML · Security
Graph neural networks / AML

AI detection of fraud and money laundering (AML)

Rule-based AML systems produced a high volume of false positives and couldn't keep up with new schemes. AI models built on graph neural networks analyze transaction networks in real time.

  • -30% false positives
  • Real-time detection of suspicious transactions
26Banking · ML scoring
ML scoring on-premise

AI credit scoring on alternative data

Traditional scoring models ignored behavioral data. ML models learn from transaction history, repayment behavior, and the customer's digital profile.

  • Faster decision-making
  • Access to new borrower segments
27Banking · GenAI · Power BI
GenAI / Power BI

AI-generated financial forecasts and reporting

Finance teams spent weeks compiling reports by hand. On-premise GenAI models generate forecasts, stress tests, and narrative reports, connected to Power BI.

  • -80% time spent on reporting
  • Real-time insights
  • Audit trails
28EdTech · AI simulator
Expert X

AI simulator for practicing professionals

An AI simulator for safe practice by students in the helping professions. 25+ realistic AI clients, voice input, and a debrief from an AI supervisor after every session. Embeds into the client's app.

  • Safe practice with no risk to clients
  • A new product in the app
29Enterprise · Document processing
NDA

AI platform for intelligent document processing

120,000 pages of documents per month (invoices, completion certificates, delivery notes) were processed manually. A modular AI platform: automatic classification, data extraction, SAP reconciliation, multilingual normalization.

  • 90%+ accuracy
  • 25,000 hours/year saved
  • 120,000 pages/month automated
30Banking · CRM · MS Dynamics 365
Oschadbank, Ameriabank, ForteBank

Banking CRM built on Microsoft Dynamics 365

Bank managers worked across dozens of disconnected systems. A single operator window with a 360° customer profile, full product history, marketing, loyalty, and collections modules, and an AI assistant.

  • Shorter service time
  • Cross-sell growth
  • Single customer profile
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