Banking · 24/7 customer service

AI bot on the bank's website: 24/7 customer support in any language

AI bot on the bank's website

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Challenge and solution

The call center couldn't keep up with the volume of requests. We integrated an AI bot into the website and mobile app, with OTP authentication and connections to the core banking system and the Card Management System.

Results
  • Automated request handling
  • Reduced call center load
  • The bank is available 24/7
Service
Banking solutions
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